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Returns & replacements

4 articles

How do I return an item?Raise the return from the order page, pick a reason and a pickup slot. Pickup is free.Updated 3 Oct 2026
How long do I have to return something?7 days for most items, 10 days for fashion. Groceries, beauty, fragrances and digital items are non-returnable.Updated 3 Oct 2026
Can I get a replacement or a different size?Choose Replacement when raising the return. For clothing and footwear you can pick another size or colour.Updated 3 Oct 2026

I received a damaged, defective or wrong itemRaise a return with photos — it is approved automatically and the delivery fee is refunded too.Updated 3 Oct 2026

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